What is your Return Policy?
We will gladly accept returns for up to 30 days after your order ships for items that have not been used, worn, or washed. Refunds may only be issued to the original form of payment used during purchase. When returning a gift without the original receipt, you’ll receive your refund on an Gift Card via email. Please allow up to 10 business days for your return or exchange to be processed once your package arrives at our warehouse.
How do I complete a Gift Return?
We will gladly accept returns for items received as a gift that have not been used, worn, or washed. Simply click on “Returning a gift” when you enter our Return Center and follow the prompts. When returning a gift, you’ll receive your refund on an ABLE Gift Card via email. Allow up to 10 business days for your return to be processed once your package arrives at our warehouse.
What is your Exchange Policy?
We will gladly accept exchanges for up to 30 days after your order ships for items that have not been used, worn, or washed. Once you enter the Return Center, simply click the reason for return and then “I want something new” and you will be able to shop all products from there. If there is a price difference, you will be able to pay for the difference during the exchange process or you will be refunded upon receipt of the returned item.
What if I used a promotion code on my original order?
Your discount will be applied to your new order when processing an exchange through our Return Center.
When can I expect to receive my refund?
Once your order arrives at our warehouse, please allow up to 10 business days for your refund to be processed back to your original form of payment. Once processed, you will receive an email with confirmation. Depending on your bank’s policies, it may take 3-5 business days for this refund to post to your account.
Can I combine my returns using one label?
We ask that you hold back from combining returns from multiple orders into a single package. This request is due to the return label being processed specifically for the weight of the returned item, and combining orders into one label will likely cause your return to get returned back to you due to weight differences on the label versus the return. In addition, combining multiple orders into one return label slows down our returns team in processing your refund, as we use the information on each shipping label to process a return.
Can I change my shipping address?
We are only able to update a shipping address if your order has not yet shipped. Once your order has shipped, we recommend reaching out to the mail carrier.
- For UPS, visit UPS My Choice to change the address, date time and location of delivery
- For USPS call 1(800)275 8777 or visit www.USPS.com , select track and manage and then manager your shipment from there
My order was marked as delivered. Where is it?
If your order has been marked as delivered and has not arrived to you, our procedure is to have the customer check with their neighbors and local post carrier, as sometimes packages get left outside the wrong door. Oftentimes the problem is a missed scan and the package will show up the next day or two. If you haven’t received your order within 3 business days of the carrier marking it as delivered, please reach out to Customer Care at [email protected]
Can I add, remove or edit items once my order is placed? Can I cancel my order?
We are unable to make changes to an order once it has been placed. We can offer cancellation/full refund if your order has not yet shipped. To request cancellation, please email us at [email protected]
I forgot to add my promotion code!
No problem! We are happy to retroactively apply an active promotion code to your order within 30 days of purchase. Please email [email protected] to request a refund.